Just a word in your ear. After spending countless hours last year assigning refs by pencil and paper I have to say you have a FANTASTIC product. I don't know how often you get feedback but I am a satisfied customer.
Larry R.
California
When you purchase Referee Assistant, we're here to help you as you learn how to use the program.
Online help file
Referee Assistant is a fully documented program; just press F1 for help from any screen. Documentation is also available for viewing online.
Online knowledge base
Your question may have already been asked by someone else; if so, you can find answers to many questions on the Referee Assistant knowledge base. Click here to see what is available.
If the help file or knowledge base does not answer your question, e-mail is the primary method for asking questions and obtaining support, and is provided at no additional cost to customers. Your questions will be answered quickly. Click here for contact information.
Telephone support
Generally speaking, Referee Assistant does not offer direct telephone support for your questions.
If we initiate a telephone call to you, based on information in an e-mail, there is no charge for the call.
If a telephone call is requested by the customer, the call will be scheduled for a mutually acceptable time, typically within 1-2 business days. A $19.95 per incident charge will be assessed, which must be paid by credit card (Visa/Mastercard/Discover).
An "Incident" is defined as the service event starting from the initial customer contact until closure, or resolution of the problem or issue. An incident is an issue that focuses on one aspect of the product - e.g. assistance with a specific problem or error message. An incident may involve multiple phone calls or emails. We are responsible for determining what characterizes a single support incident and for communicating this information to customers. We will always make reasonable efforts to resolve the issue but we cannot guarantee all issues are resolved.
Resolution of an incident is defined as accomplishing any one of the following: providing a reasonable solution to the issue, providing a reasonable work-around to the issue, determining that the issue is in fact an enhancement request, or determining that the issue is a defect with the program. If the nature of the call involves a defect with the program, there will be no charge for the call.